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In this podcast, we explore customer satisfaction, hospital food, and the incredible power of my childhood dog over train whistles.

You’ll learn why and how to avoid the risk of responding first to your lowest area of customer satisfaction.

I’m not saying you should not care about these areas. But, your best chance at building satisfaction, engagement and brand loyalty is to focus on the areas that matter most to your customers.

How do we find out what matters most? It will take correlation and regression analysis.

Sound too complicated? Contact us, and we’ll get you pointed in the right direction.

 

Listen on Google Play Music

Post Author: Jeffrey Hutson